Complaints information

We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:
“The Customer Services Manager”
in writing…              Write to Insurance House, 331 Upper Elmers End Road, Beckenham, Kent BR3 3QP
by phone…              Telephone 020 8658 2888
by email….               sales@commercialdirect.co.uk

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service http://www.financial-ombudsman.org.uk/

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